Reference

Understand the Rules Before You Start

These legal terms set out what you agree to when you access 918kis, open an account, or carry out any transaction including deposits via Touch 'n Go eWallet, Boost, or GrabPay.

Account eligibility rulesJurisdiction-dependent accessUser rights and obligationsData and privacy standardsContact and dispute paths
918kis Understand the Rules Before You Start
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

918kis applies standard account security measures across all sessions, including connections made via mobile on Touch 'n Go eWallet or GrabPay. If you are in Subang Jaya or anywhere else in Malaysia, the same account protections apply. Here is how we handle the areas that matter most under our legal policy.

Data Handling We collect only the information needed to operate your account — name, contact details and transaction history. We do not sell personal data to third parties outside our service providers.
Cookies and Session Data We use cookies to keep your session active and remember your account preferences. You can manage cookie settings through your browser, though some features may not work without them.
Account Security Account access is protected by password authentication and OTP verification on login. If you notice unusual activity, contact live chat immediately and we will review your account.
Data Retention and Requests We retain account and transaction records as required for operational and compliance purposes. To request a copy of your data or ask for a correction, contact us via email support.
LEGAL CONTACT PATHS

Reach Us for Legal or Account Queries

If you have a question about how these terms apply to your account, or if you need to request a data correction, dispute a transaction, or ask about account closure, our support team is the right starting point. We handle legal queries through the same contact channels as general account help — no separate queue, no long wait for a routing answer.

Live Chat Start a live chat session directly from the 918kis lobby. Available for account-related legal queries including transaction disputes and access questions.
Email Support Send a written account of your legal concern to our support email. Suitable for formal requests such as data access, account closure or transaction evidence.
Account Notification Material changes to these terms reach you via your account notification channel. Check your account inbox regularly so you stay current with any policy updates.

Common Questions About Our Legal Terms

Below are the questions we receive most often about account rights, data, eligibility and how our legal terms work in practice for accounts based in Malaysia.

These terms apply to anyone who accesses 918kis, opens an account, or carries out any transaction on the platform. Access is subject to local law and available only where permitted in your jurisdiction.

Yes. Send a written request to our email support channel with your account details. We will verify your identity and provide a summary of the data we hold within a reasonable timeframe.

We retain your transaction records and account history for a period required by our operational and compliance obligations. After that retention period, data is securely deleted from our systems.

We post an update notice to your account notification inbox whenever a material change is made. Check your account inbox regularly — continued use of the platform after a change means you accept the new terms.

Transaction data is shared only with the payment provider processing that specific transaction — such as Touch 'n Go eWallet, Boost, or GrabPay — as required to complete the transfer. No broader data sharing applies.

Contact us via live chat or email with your account details and the transaction reference. We will review the record and respond with the outcome, typically after cross-checking with the relevant payment rail.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.