Reference

What 918kis Does With Your Personal Data

This Privacy Policy explains exactly what personal data we collect when you use your 918kis account, how we use it, and your rights around it.

Account data handled securelyLocal payment data protectedYour rights, clearly statedContact us to update or remove data

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What Information We Hold and Why

918kis Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you submit — name, contact information, and the payment method you choose to fund your wallet, whether that is Touch 'n Go eWallet, Boost, or GrabPay. Transaction records tied to deposits and withdrawals are kept as part

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of your account history. We also collect device and session data automatically — browser type, IP address, and how you navigate the lobby — to keep your account secure and to identify unusual activity. We do not sell your personal data to third parties. Data shared
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with payment processors like DuitNow or FPX is limited strictly to what those platforms need to complete your transaction. Where local law requires us to retain certain records, we follow that obligation. Access to your stored data is restricted to staff who need it to operate
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or support your account. You can request a copy of your data or ask us to correct inaccuracies by reaching our support team directly. Eligibility to use this platform depends on local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, update or remove personal data tied to your 918kis account, our support team handles those requests directly. You can reach us through live chat inside the account portal, or by submitting a request via email. We aim to respond to data-related queries within a reasonable timeframe and will confirm receipt of any formal request.

Team online

Live Chat

Start a live chat session from inside your account portal. Available for account and data queries including correction and deletion requests.

Email Support

Send your data request to our support email address. Include your registered account details so we can locate and verify your record quickly.

Account Settings

Some personal details — display name, contact number, preferred payment method — can be updated directly from your account settings page without contacting support.

HOW WE HANDLE IT

Data Security and Account Privacy Practices

918kis applies several layers of account protection to keep your data from being accessed or used without your knowledge. From the moment you link a payment method to your wallet, that connection is handled through encrypted channels. Here is how each area works in practice.

Cookies and Session Data

We use cookies to remember your session state and account preferences. You can manage cookie settings through your browser, but disabling them may affect how the lobby loads.

Payment Data Handling

When you transact via Touch 'n Go eWallet, Boost or GrabPay, only the reference data needed to confirm your payment is stored on our side. Full card or wallet credentials are never retained by us.

Data Retention

Account records are kept for as long as your account is active and for the period required by applicable law after closure. You may request deletion of non-mandatory data at any time through support.

Who Can Access Your Data

Internal access is role-restricted. Only account operations and compliance staff can view your personal record, and only for the purpose of supporting or verifying your account activity.

Common Questions About Your Privacy Rights

These are the data and privacy questions we hear most from account holders. If your question is not covered here, live chat is the quickest way to get a direct answer from our support team.

We collect your name, contact details, and the payment method you register — such as Touch 'n Go eWallet or Boost. Device and session data is also collected automatically to secure your account.

We do not sell your data. Information is shared only with payment processors like DuitNow or FPX, and only to the extent needed to complete your transaction. No marketing-driven data sharing takes place.

Contact our support team via live chat or email with your registered account details. We will locate your record, verify your identity, and provide the data held on your account.

Yes. You may request deletion of data we are not legally required to retain. Submit the request through live chat or email. Mandatory records kept under applicable law cannot be removed on request.

We retain records for the period required by applicable local law after your account is closed. Non-mandatory data can be removed sooner if you submit a deletion request through our support team.

No wallet credentials are stored on our servers. When you pay via GrabPay or Touch 'n Go eWallet, only a transaction reference is kept on our side to match the deposit to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info918kis Glossary AccountRegister

What 918kis Does With Your Personal Data

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Data Security and Account Privacy Practices

Cookies and Session Data

Payment Data Handling

Data Retention

Who Can Access Your Data

Common Questions About Your Privacy Rights

01 What personal data does 918kis collect when I open an account?

02 Does 918kis share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask 918kis to delete my account data?

05 How long does 918kis keep my data after I close my account?

06 Are my GrabPay or Touch 'n Go eWallet details stored on 918kis servers?

Privacy Policy

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